Refunding and Revoking a Purchase

You can refund and revoke any purchase in Path.

Getting There

From the main navigation, click Admin, and select the Commerce tab.

Refunding and Revoking

Select the Sales tab.

Refunding and Revoking

Select an order by clicking the View Order button.

Viewing an order automatically redirects you to the Refunds tab. This is normal.

Refunding and Revoking

Applying a Refund

To apply a refund to a purchased item, select the item, and click the Refund button as shown below.

Refunding and Revoking

Content will be still be accessible if you apply a refund without revoking access.

Revoking Content Access

To revoke access to the content, select the item, and click the Revoke button as shown below.

Refunding and Revoking

Access to the content will be blocked, but the transaction will not be affected.

Refunding and Revoking

To apply a refund and revoke access to content, click the Refund and Revoke button as shown below.

Refunding and Revoking

Refunding/Revoking Confirmation

Regardless of what decision you make, you will need to confirm your decision before it’s processed.

Refunding and Revoking

This will give you the opportunity to cancel before you go any further.

Viewing Refunds

To view all refunded transactions, simply navigate back to the Refunds tab. You can view reports and find useful information about all refunded content.